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FAQ

What is the reasoning behind influencers opening their own online stores?

Smimpy is a platform that offers influencers their own online stores with selected products from retailers and brands via a collaboration. It is a simple way for influencers to provide their followers with products they recommend and at the same time for you to shop directly from a person you trust.

Do I buy products directly from the influencer?

The Influencer has personally chosen the products which is in his or her store. The shop is based on drop shipping, which means that when you make a purchase the order is directly sent from the brand or merchant of the product.

Is there a physical store?

There is no physical store. The influencer has only created a digital store with products he or she has chosen.

How does it work with returns?

You always have a 14 days right to return a product, as long as the product is returned in its original condition. But remember that items such as underwear, swimwear cosmetics and products with an unsealed package is not part of the return policy.

Returns

How does it work if I want to change a product?

Smimpy offer free shipping so if you would like to change your item for a different color or size, please return your unwanted item and place a new order.

When do I receive my order?

Normal delivery time in Sweden is 1-4 days but in some cases it can take up to two weeks.

Should I pay for the delivery?

Smimpy offers free shipping no matter how many products you buy, when you ship within Sweden.

When do I receive my refund from a returned order?

Refunds usually take 1–3 weeks to be received and processed. We will keep in touch with you along the way.

What happens if the product I want is out of stock?

If the store fails to deliver the item you will be contacted by Smimpy. Of course Smimpy will refund the reserved money to your credit card for an object that cannot be delivered.

What payment methods are accepted?

You can either choose to pay with your credit card (Visa, Master Card or American Express), through Stripe or by invoice provided by SVEA ekonomi.

Who can I contact if there is a problem with my order?

Our customer service team will help you if you have any troubles with your order.

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